Shipping policy
Tilted Love — Shipping Policy
We know you're excited to get your order! Here's everything you need to know about our shipping timelines and process.
Order Processing & Delivery Times
Every order goes through two stages before it reaches your door:
| Stage | Timeframe |
|---|---|
| Manufacturing to Warehouse | 1–2 days |
| Warehouse to Your Door (US) | 9–12 business days |
| Total Estimated Delivery | 10–14 business days |
Once your order ships, you'll receive a confirmation email with tracking information so you can follow its journey.
Please note: these timeframes are estimates and may occasionally vary due to order volume, holidays, or carrier delays.
Tracking Your Order
After your order ships, tracking updates may take a few days to first appear as the package moves through the initial handling process. If your tracking hasn't updated in a while, don't worry — this is normal in the early stages.
Delayed, Lost, or Frozen Shipments
We stand behind your order getting to you. Here's how we handle shipping issues:
We will reship or refund your order if:
- Late Delivery: Your order hasn't arrived within 37 calendar days from the ship date
- Lost in Transit: We'll verify your package's status with the carrier — if confirmed lost, we'll arrange a reshipment
- Frozen/No Tracking Updates: Your tracking shows no movement for 32 calendar days from the last update
- Undelivered Package: Your shipping information was complete and correct, but the package was never delivered
If your order qualifies for a free reshipment, we'll notify you. Otherwise, standard reshipping fees may apply.
We're unable to offer a reship or refund if:
- Your refund request comes in after the package has already been signed for and delivered
- Tracking shows the package as delivered, even if you report not receiving it (in this case, we recommend checking with neighbors, building management, or your local carrier first)
Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout — we're unable to make changes once an order has shipped. If a package is returned to us because of an incorrect or incomplete address, refused delivery, or a failed delivery attempt, the return process can take 2 weeks to 2 months, and reshipping costs will be the customer's responsibility.
Customs & Import Delays
For international orders, customs inspections and clearance can occasionally cause delays that are outside of our control. We're unable to offer compensation for delays caused by customs processing.
Remote or High-Risk Destinations
Delivery times may be longer for remote or hard-to-reach areas. We're unable to take responsibility for delays tied to these destinations or to shipping methods selected at checkout.
Questions About Your Order?
If your order is taking longer than expected or you have any shipping questions, reach out to our customer service team — we're happy to look into it for you.
Tilted Love